Privacy Policy

PRIVACY POLICY

Best Remaps

Best Remaps is a trading brand owned and operated by MAG CARS LTD, a private limited company registered in England and Wales under company number 10327132.

Company details

MAG CARS LTD
Company number: 10327132
Registered office: 7 Sunnybank Road, Dudley, England, DY3 1XR
Website: bestremaps.com

Last updated: 25 August 2026

1. Who We Are

MAG CARS LTD is the data controller responsible for personal information processed in connection with Best Remaps, including the Best Remaps website, online services, customer communications and related business activities.

This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, how long we may keep it, and the rights available to individuals under applicable UK data protection law.

2. Information We May Collect

Depending on how you interact with Best Remaps, we may collect the following categories of information:

• your name and, where applicable, business or company name;

• email address and telephone number;

• billing, invoicing and delivery information;

• order, transaction and payment-related information;

• customer enquiries, support requests and correspondence;

• WhatsApp messages and other business communications;

• photographs, documents and files that you choose to send to us;

• vehicle, ECU, TCU, tuning tool or technical information required to provide requested products or services;

• information submitted through our website, online portal or contact forms;

• account information and portal access information;

• technical information such as IP address, browser type, device information and website usage data where collected by our systems or service providers; and

• records relating to customer support, services supplied and our business relationship with you.

Payment information may be processed by third-party payment providers. MAG CARS LTD does not necessarily receive or store complete payment card details.

3. How We Collect Personal Information

We may obtain personal information when you interact with Best Remaps directly or through services used to operate our business.

• visit or use BestRemaps.com;

• create or use an account or online portal;

• purchase a product or service;

• submit an ECU or TCU file or service request;

• complete a contact or enquiry form;

• contact us by telephone, email, WhatsApp or another business communication channel;

• communicate with our customer support team;

• send us photographs, documents or other files;

• interact with our business through Meta or WhatsApp services; or

• otherwise provide information directly to us.

We may also receive relevant information from service providers and business partners where necessary to process transactions, provide services, secure our systems, prevent fraud or operate our business.

4. How We Use Your Information

We may use personal information for the following purposes:

• responding to enquiries and communicating with customers;

• providing ECU and TCU file services and other technical services;

• supplying tuning tools, equipment and related products;

• providing R-Link and other remote services;

• processing and fulfilling orders;

• providing technical and after-sales support;

• administering customer accounts and portal access;

• issuing invoices and maintaining transaction records;

• communicating through WhatsApp, telephone, email and other business communication channels;

• investigating technical, service or account issues;

• maintaining the security and reliability of our systems and services;

• preventing fraud, misuse or unauthorised activity;

• complying with accounting, tax, legal and regulatory requirements;

• establishing, exercising or defending legal claims; and

• improving our products, services, systems and customer experience.

5. Our Lawful Bases for Processing

Depending on the circumstances, we process personal information under one or more lawful bases available under UK data protection law.

Contract. We may process information where it is necessary to provide products or services you have requested, or to take steps at your request before entering into a contract.

Legal obligation. We may process or retain information where required to comply with applicable laws, including accounting and tax obligations.

Legitimate interests. We may process information where reasonably necessary to operate, protect and improve our business, provide customer support, prevent fraud and manage customer relationships, provided those interests are not overridden by your rights and interests.

Consent. Where we specifically ask for consent for a particular type of processing, you may withdraw that consent at any time, subject to applicable law.

6. WhatsApp and Business Communications

Best Remaps may communicate with customers through WhatsApp Business and related Meta services.

When you contact us through WhatsApp, information associated with that communication may include your telephone number, profile information made available through WhatsApp, message content, photographs, documents and other files you choose to send.

Our WhatsApp communications may be integrated with business communication systems used by MAG CARS LTD, including 3CX, so that authorised members of our team can receive and respond to customer enquiries.

WhatsApp services are provided by companies within the Meta group. Their processing of information is also subject to their own applicable privacy terms and policies.

Please do not send sensitive personal information through WhatsApp unless it is necessary for the service you have requested.

7. Sharing Personal Information

We may share personal information with service providers where this is necessary to operate Best Remaps and provide our products and services.

Depending on the service used, these may include providers of:

• website hosting and IT infrastructure;

• business communications and telephony;

• WhatsApp and Meta services;

• payment processing;

• invoicing and accounting systems;

• customer relationship management systems;

• delivery and courier services;

• cloud storage and online infrastructure;

• technical and professional services; and

• fraud prevention, legal, accounting or regulatory services.

We only disclose information where there is a legitimate business or legal reason to do so.

We may also disclose information where required by law, regulation, court order or a competent authority.

8. International Data Transfers

Some technology and service providers used by MAG CARS LTD may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection requirements and that appropriate safeguards are used where required.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, contractual and regulatory requirements.

Different categories of information may therefore be retained for different periods. Business and transaction records may need to be retained for longer periods where required by law.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Access to customer information is restricted to authorised personnel and service providers who require access for legitimate business purposes.

No internet-based system can be guaranteed to be completely secure, but we take proportionate steps to protect the information entrusted to us.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• the right to request access to your personal information;

• the right to request correction of inaccurate or incomplete information;

• the right to request deletion of your personal information;

• the right to request restriction of processing;

• the right to object to certain processing;

• the right to data portability in certain circumstances; and

• the right to withdraw consent where processing is based on consent.

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before acting on a request.

12. Data Deletion Requests

You may request deletion of personal information associated with your interactions with Best Remaps.

To make a deletion request, contact Best Remaps through the contact details provided on BestRemaps.com and clearly state that your request relates to deletion of personal data.

Please provide enough information for us to identify the relevant account, communication or transaction. We may need to verify your identity before completing a request.

Certain information may need to be retained where required by law or where we have another lawful reason to retain it, including accounting, tax, fraud prevention or legal claim requirements.

13. Marketing Communications

Where we send electronic marketing communications, we will do so in accordance with applicable law.

Where required, we will obtain consent before sending marketing communications.

You may ask us to stop sending marketing communications at any time using an unsubscribe mechanism provided or by contacting us.

Stopping marketing communications does not prevent us from sending service-related communications concerning an existing order, account, enquiry or service.

14. Cookies and Website Technologies

BestRemaps.com may use cookies and similar technologies to operate the website, maintain security, remember preferences, understand website usage and support website functionality.

Where consent is required for non-essential cookies, those technologies should only be activated in accordance with the choices made through the website’s cookie controls.

Further information about cookies may be provided through the website’s cookie notice or cookie settings.

15. Third-Party Websites and Services

Our website and services may contain links to third-party websites, platforms or services.

Those third parties operate independently and may have their own privacy policies.

MAG CARS LTD is not responsible for the privacy practices of independent third-party websites or services.

16. Complaints

If you have concerns about how MAG CARS LTD processes your personal information, please contact us first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Information about making a complaint is available at ico.org.uk.

17. Changes to This Privacy Policy

We may update this Privacy Policy where our services, technology, legal obligations or data processing activities change.

The latest version will be published on BestRemaps.com and the date at the top of this policy will show when it was last updated.

18. Contact

For privacy or personal data enquiries, including access, correction or deletion requests, contact Best Remaps using the contact details published on BestRemaps.com or write to:

Best Remaps / MAG CARS LTD
7 Sunnybank Road
Dudley
England
DY3 1XR

Website: bestremaps.com
Company number: 10327132